Payments & Refund Policy
How we take payment, what you pay and when, and exactly how refunds and cancellations work for tours, day tours and Nile cruises booked with Explore Plus Holidays.
Secure payments
All payments on exploreplus.net are processed through PayPal and card networks (Visa, Mastercard). Your card details are never stored on our servers — they are handled entirely by the payment processor under PCI-DSS compliance. Bookings made with the Book Now — Pay Now button are encrypted end-to-end.
Accepted payment methods
We accept PayPal, Visa, Mastercard and bank transfer. Prices are quoted in USD unless agreed otherwise. PayPal and card payments are charged in your local currency at the live exchange rate set by your card issuer or PayPal.
Deposit and balance
To hold your dates we ask for a 20% deposit. The remaining balance is due 14 days before departure. Day tours may be settled in full on the day when agreed in advance. No payment details are requested until you approve the itinerary and price.
Refund and cancellation windows
Free cancellation 30 days or more before departure — full refund of any amount paid. 50% refund of the tour price for cancellations 15–29 days before departure. No refund inside 14 days of departure. Refunds are issued to the original payment method within 7–10 business days.
Date changes
Free date changes up to 15 days before departure, subject to availability of the hotels, cruise boat and guide. Changes inside 15 days may incur supplier fees which we pass on at cost. Email explore@exploreplus.net to request a change.
Your protection
PayPal Buyer Protection applies to eligible card and PayPal purchases. If a tour cannot run due to a force-majeure event (war, natural disaster, border closure), we offer a full credit toward a future tour or a refund minus any non-recoverable supplier costs already paid.
Refund & Returns FAQ
Questions? Talk to us
Email explore@exploreplus.net or message us on WhatsApp at +972 52-3690060. Include your booking reference so we can find your reservation quickly.